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Policies

Safety Practices

  • The office is cleaned and sanitized regularly throughout the day and professionally cleaned at night.
  • We ask patients to reschedule appointments if they or family member have respiratory issues, fever, or returned from a high risk area in the past two weeks.
  • Please take your child’s temperature and any family member’s temperature prior your appointment. Please cancel your appointment if you are unwell.
  • Please minimize only essential people to attend the appointment.
  • Please call with any questions or concerns.

Appointment Guidelines

  • Attendance: Only two adults may accompany the child to the appointment. No additional children or adults are permitted under any circumstances.
  • Child Supervision: If you wish to speak privately with the examiner, please bring another adult to supervise your child. Children may not be left unattended in the office.

Health & Illness Policy

  • If anyone in your household (including yourself or your child) has been sick within 7 days of the appointment, please call us at 480-659-5563 to reschedule.
  • Temperatures will be checked upon arrival. If anyone shows signs of illness (fever, cough, runny nose), the appointment will need to be rescheduled.

Phone Calls

We receive a high volume of phone calls each day. Please leave a detailed message and your call will be returned as soon as possible. We strive to return phone calls within 24 hours. Messages left on Fridays may not be returned until Monday.

Paperwork

  • Intake paperwork: This will be emailed to you once you schedule your evaluation. The intake paperwork is required to be completed within 48 hours from booking, otherwise the system will automatically remove your evaluation. (If you need additional time or assistance, you will be responsible for contacting the office in a timely manner to address any concerns).
  • The Quote of Benefits: This be sent to you through the messaging portal 3-4 weeks prior to your assessment. This document contains the insurance verification regarding cost and coverage for your assessment.
  • Rating Scales: This will be emailed to you 2 weeks before the assessment from your provider. Failure to complete these rating scales 48 hours prior to your assessment will result in the assessment being cancelled.
  • Check-in Form: This will be texted to the main number on the patients profile the morning of their appointment. Please have this completed before you arrive to the office.
  • Link to HIPAA compliant secure messaging portal

Consent for Minors

  • Both biological parent(s)/legal guardian(s) will need to sign permission for the psychological assessment. Only one parent needs to attend the assessment, but both will need to sign the consent form on the intake.
  • If one parent/legal guardian has sole custody; legal documentation will need to be provided during the intake process.
  • If the child is adopted or through DCS; legal documentation will need to be provided during the intake process.

Cancellation / Rescheduling

  • We strive to see individuals and their families as soon as possible. If you or your child is sick the day of your appointment please let us know and we will reschedule your appointment.
  • Any cancellations or reschedules done within 48 hours from the appointment will result in a $50 charge.
  • If you need to cancel or reschedule your appointment, please call our office as soon as possible. This allows us to accommodate other families in need of services and provide timely care.
  • No show appointments will not be rescheduled.